Frequently Asked Questions

Unfortunately, I'm unable to offer in-studio pickup for most of my products. Due to my fulfillment process, orders are shipped directly from my third-party supplier. However, please note that art supplies purchased through my online store can only be picked up in-studio during designated class times. If you have any questions about your specific order, please feel free to contact me.(https://www.tanigawa.studio/contact-9)

I currently offer standard domestic shipping within the United States. All orders under $60 are subject to a flat-rate shipping fee of $5. Orders over $60 qualify for free shipping. Please note that shipping times may vary depending on your location and the specific products you order. I do not offer any expedited shipping options at this time. Additionally, please keep in mind that art supplies purchased through my online store can only be picked up in-studio during designated class times.

Each order is created and processed upon receipt, and then shipped from our third-party fulfillment center. Please allow 5-10 business days for your order to arrive. Please note that shipping times may vary, especially during peak seasons like the holiday shopping season in November and December. We recommend planning ahead and placing your orders accordingly to ensure timely delivery.

Unfortunately, I don't offer international shipping at the moment. However, I'm working to expand my shipping options and hope to offer international shipping soon. To stay updated on my latest news and announcements, including the availability of international shipping, please subscribe to my newsletter. By subscribing to my newsletter, you'll be among the first to know when I introduce new services and offerings.

• Damaged or Mislabeled Items: If you receive a damaged or mislabeled item, I will provide a free replacement or refund. Please contact us within 7 days of receiving your order. • Buyer's Remorse: Returns are accepted for unused items within 30 days of purchase. A restocking fee of 20% will apply. • Art Supplies: Art supplies are not eligible for returns once the package is opened. Please note that shipping costs for returns are the customer's responsibility. If you have any questions about our return policy or need assistance with a return, please contact me at noriko@tanigawa.studio.

Yes, I accept exchanges for unused items within 30 days of purchase. However, a restocking fee of 20% will apply. Please note that shipping costs for exchanges are the customer's responsibility. If you would like to exchange an item, please contact me at noriko@tanigawa.studio to arrange the return and exchange process.

I'm happy to help you return an item! Here's how: • Email: Please send an email to noriko@tanigawa.studio within 7 days of receiving your order, with the following information: • Your order number • The item(s) you wish to return • The reason for your return • Photos: If you're returning a damaged or mislabeled item, please attach a clear photo of the damage or mislabeling to your email. Once we receive your email, we will provide you with further instructions on completing your return. Please note that returns must be initiated within 7 days of receiving your order.